NCE Annual Term Subscription Renewal (post 15th of June 2023)

Please note that this article contains a process change that affects any subscription renewal on or after the 15th of June, 2023.

Annual Term Subscription Renewals & Scheduling under NCE

The below article will define what to expect with renewals in PRISM for NCE, the article is set up with headings in a time order sequence.

 

Coming up to a renewal date

For annual termed NCE subscriptions, you will receive an email notification 30 and 60 days prior to the expiration of the subscription. Annual termed subscriptions are set to auto-renew. 

 

Please note that PRISM operates out of the Universal Time Coordinated (UTC) zone. This means that renewal dates are all shown in PRISM in UTC time.

 

Confirming a renewal (i.e., I want to renew the subscription) 

For an annual NCE subscription, if you wish to renew the subscription, then no action is required in PRISM, as the subscription is set to auto-renew, please do ensure that you check this by using the NCE Renewal reports supplied under the reporting tab in PRISM.

 

Altering a renewal (i.e., I want to renew the subscription but change it)

To alter the renewal of an annual subscription, navigate to the Manage Tenant page and select Manage next to the subscription to be renewed.

 

Under the Manage Subscription page, select the Manage Renewal button.

 

On clicking the Manage Renewal button a popup pane is displayed below with a variety of options.

 

 

Definition of the options available:

1. Auto Renew Check Box - for annual orders, this check box will be ticked. To maintain the renewal of the subscription, please keep the tick in this box.
2. Renewal Quantity - this is the quantity that you would like the subscription to be set to when it renews (this quantity can be increased, decreased or remain the same). Please note that the current quantity of the subscription will remain as it currently is until the renewal is processed fully. 
3. Renewal Commitment Terms - this option allows you to alter the commitment term of your current subscription from monthly-to-annual or vice-versa
4. Renewal Billing Cycle - this option allows you to alter the billing cycle of your current subscription from monthly-to-annual or vice-versa
5. End Date Alignment - this option allows you to align/co-terminate your subscription with another subscription under this tenant. 

Once you have made the necessary changes to the subscription select the Update Renewal Options button. This will schedule a job with Microsoft to renew the subscription on the renewal date with the selected renewal options (only if required). 

Once you have selected from the Renewal options clicked update renewal options in PRISM you will see the below notification whilst this job is processing, and all change options will be greyed out for the subscription until processing is complete. An email notification is sent with the updated renewal status.

 

Note: Renewal will be set based on the updated renewal options and the subscription renewal will occur on the renewal date.

 

 

 

 

Denying a renewal (i.e., I don't want to renew the subscription) 

To deny the renewal of an annual subscription, navigate to the Manage Tenant page and select Manage next to the subscription to be renewed.

 

 

Under the Manage Subscription page, select the Manage Renewal button.

 

On clicking the Manage Renewal button a popup pane is displayed below with a variety of options.

 

Definition of the options available:

1. Auto Renew Check Box - for annual orders, this check box will be pre-ticked. To expire the subscription, please remove the tick from the tick box.

Once you have made the necessary changes to the subscription, select the Update Renewal Options button. This will schedule a job with Microsoft to expire the subscription on the renewal date with the selected renewal options (only if required). 

Once you have selected from the Renewal options clicked update renewal options in PRISM you will see the below notification whilst this job is processing, and all change options will be greyed out for the subscription until processing is complete. An email notification is sent with the updated renewal status.

 

Altering a confirmed renewal

Should you need to change any of the previously select variables for the renewing subscription, you can follow the same steps for renewing, but just altering information instead. 

 

Please note that when doing this, you will receive a notification that the renewal has been altered.

 

On the date of the renewal

On the date of your renewal, the subscription will appear as "locked", when action boxes on the right-hand side of the screen are greyed out. During this locked period, you will be unable to change quantities or stop the renewal. 

The subscription will remain locked whilst the renewal occurs, this can take between 24-48 hours. 

 

Please note that the subscription renewal job may take between 24-48 hours

 

 

PRISM operates in the GMT Time Zone (UTC), meaning that the renewal locking, and completion may not marry up to your local time zone

 

Once Microsoft completes the renewal in Partner Centre, and this is synced back to PRISM, the subscription will update as per the renewal changes and the effective end date will revert to the new expiry date.

 

After renewal 

For an annual NCE subscription, within 24-48 hours of the renewal syncing back to PRISM you will receive an annual invoice for this renewal. To manage your Microsoft CSP notifications, click here.