With legacy license-based subscriptions, the partner can end their subscription at any point throughout the term. It is strongly recommended that partners suspend their legacy subscription two days before the expiration date to prevent it from renewing as NCE, as per NCE policy, eligible legacy subscriptions will automatically migrate and renew to NCE on that day.
The cancellation policy for newly migrated subscriptions in New Commerce Experience is the same as that for new orders. To learn more about the NCE Cancellation policy go to: https://operations-apac-knowledgebase.zendesk.com/hc/en-us/articles/8160534732444-Cancellation-Policy-New-Commerce-Experience-NCE
Suspending Legacy Subscription:
To suspend a legacy subscription, select the Programs icon on the left-hand navigation. Ensure to click Manage on the Microsoft CSP icon to view the program details.
Navigate to View Details under Tenants tile
Select the tenant by selecting Manage to suspend the subscription
Click on Manage
Click on Suspend Subscription
For more information on moving from Microsoft Legacy CSP to New Commerce Experience, go to https://www.crayon.com/nce
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