Perpetual (Microsoft CSP) Overview

Welcome

Welcome to the Microsoft CSP Perpetual Licensing Knowledge Base Section. This is an overview article that will provide you with links to other articles relating to Perpetual licenses. Before moving on to any of the below articles in our menu, please ensure that you have thoroughly read through the terms and conditions below. 

 

Perpetual Licensing Article Menu

1. Terms and Conditions
2. Notes/Limitations
3. Ordering / Provisioning Process
4. Billing Process

Perpetual Licence Terms and Conditions

Before placing an order for Perpetual Licence, please ensure that you, your company, and the end customer fully understand the implications of the below clauses:

1. I acknowledge that an active customer tenant under the CSP program with Crayon within PRISM is required (i.e. New tenant order or a completed transition);
2. I acknowledge and understand that PRISM will provision the perpetual product as per the order I place and does not take responsibility for the partner’s choice of resources. Any additional cost or loss incurred due to change/cancellation of an order will be charged back to the partner.
3. I acknowledge that submission of an order in PRISM is an acceptance of and commitment to pay the related invoice/s.

Notes/Limitations

This is the first release of Perpetual Licensing in the PRISM portal; therefore, we wanted to advise you of any limitations or notes that you should be aware of:

1. Subscription Term – The subscription term cannot be updated and will be greyed out as its not applicable for Products that are perpetual in nature. The product subscription term will be displayed as part of the product offering for this release.
2. Renewal - Manage Renewal is greyed out as this is not applicable for Perpetual Licenced products. Perpetual does not renew , but PRISM will have an end date and display messaging about renewal. This message for "Perpetual" should be ignored as perpetual never expires.
3. Suspend Subscription - The feature is greyed out as this is not applicable for Perpetual Licenced products.
4. Cancel - Software Subscription can be canceled in Partner Centre but it is not an option in PRISM. We request that any requirement to cancel a Software Subscription be raised as a support ticket to CSP Support.
5. Quantity Change - not available for Software Subscription products.

Ordering / Provisioning Process

Partners can now place orders for Microsoft CSP Perpetual licenses within PRISM, below are the process steps for ordering.

Within PRISM, navigate to the Programs tab, then select the Microsoft CSP tile (please note that this step differs from how historical Perpetual orders were placed

Below we will define the steps for both creating a tenant and provisioning a Perpetual product; if you have an existing tenant created in PRISM that has the status of Normal, then this action of creating a tenant is not required, and you can skip directly to provisioning a product by navigating to the Manage Tenant Screen and selecting Add New Subscription.

Creating a Tenant

 Step 1: Select ‘Manage’ under the Microsoft CSP program tile

Step 2: Select ‘Create New Tenant’ under the Provision heading

Step 3: Select the Use Existing PRISM Customer or Create New PRISM Customer radio button. 

      Step 3.1.1: Use Existing PRISM Customer: use the search bar to search for a customer you have             previously created

      Step 3.1.2: Type the end customer’s name into the search bar and select ‘Search’ 

    Step 3.1.3: Once you have the correct end customer select ‘Select Customer’

Step 3.2.1: Create New PRISM Customer: below the radio buttons fill in the General Information and Primary Address sections for the customer

Step 4: Enter the Tenant Domain and Qualification Type; please note that if the domain prefix cannot be used an error message will be displayed next to the Tenant Domain field.

Step 5: Complete the contact details of the user creating this tenant

Step 6: Complete the Microsoft Customer Agreement section

Step 6: Select Next

Subscribe to a Product

Step 1: Under the Add Subscriptions page, update the “How would you like to be billed for your subscriptions?” option to “Once Off” 

Step 2: Within this page you will be presented with various SKUs that can be ordered, products can be searched using the ‘Filter Products’ search bar.

When selecting an SKU, please be mindful that the SKU Term matches the End Customer’s requirements. (Under Perpetual, all SKUS are cost once off, under Software Subscriptions, SKUs will have a 12- or 36-month option)

Step 3: Otherwise, you can scroll through the screen to locate the SKU that matches your requirements best.

Step 4: Once you have located the appropriate product adjust the quantity required to suit your needs using the "+" and/or "-" , review the total values of your order under the 'Order Summary' and select 'Submit order'

Note: Ignore the Commitment term visible on screen, as this is made redundant and not selectable because the product chosen is "Once-Off" Perpetual Licence, and the term becomes irrelevant.

Step 5: Once submitted, the system provisions in the background and provides you with the following message. 

Note: The estimated monthly spend is "$0.00" for perpetual as its "Once-Off" Perpetual Licence; this does not reflect the true once-off charge of the product.

 

 

Billing Process

Step 1: Invoice will be sent within 24 to 48 hours of perpetual order provisioning confirmation.

Perpetual Licences are billed Once Off – A once-off invoice for the term will be billed within 24-48 hours post-order completion; the invoice paid will be in perpetuity. The invoice will show as CSP Indirect however there will be a tag for Software Subscription or Perpetual