PRISM New Billing Experience - Charge Types
This guide is designed to explain how charges appear under the PRISM New Billing Experience to assist with reconciliation and customer-on billing. You learn more about the PRISM New Billing Experience, please refer to this article.
To understand what you have been charged for, the most helpful file will be the Billing Data tab under the "Billing Statement" file. Within this tab, you will see a list of all charges throughout the period of the invoice; this data is directly exported from Microsoft's Partner Centre Reconciliation file, which is why it may seem unfamiliar or confusing at first. Each row in the Billing Data tab refers to a "Line Item".
Within the Billing Statement, the Charge Type (Column N) will provide a lot of the information required on why the charge is occurring. However, one important detail with monthly billing under NCE is that each monthly subscription will renew once per month, meaning that in the Billing Statement, two line items will show for it. For example if you have provisioned a NCE subscription on the 5th of January 2024, than each month the subscription will renew on the 5th of the month, so under March billing you will receive one pro-rata line item for the charge from the 1st of March to 5th of March, then a second pro-rate line item for the charge from the 6th of March to 31st of March.
Charge Types and their definitions:
Charge Type | Definition |
AddQuantity | A quantity increase for the subscription |
CancelImmediate | The cancellation of a subscription within the 7 day cancellation window |
CycleChange | The moving of subscription from monthly to annual billing or vice-versa |
New | A newly provisioned subscription |
RemoveQuantity | A quantity decrease for the subscription |
Renew | The renewal of a subscription at its renewal date, please note that at the point of renewal, a subscription unit price will revert to the current subscription unit price |
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