Monthly Term on Monthly Billing - New Commerce Experience (NCE) - Managing Subscriptions

Managing Subscriptions

For monthly commitment with monthly payment subscriptions, subscriptions can be increased at any point in time and decreased within the 7-day cancellation window. Beyond the 7-day cancellation window, Quantity decrease is not available.

Note: Once a subscription is provisioned and active, the subscription billing would have started. If cancellation occurs within the 7-day cancellation window, there would be pro-rata charges applied for the subscription until cancellation. All subscriptions after the 7-day cancellation window will be invoiced and charged for the duration of the contractual term, including any quantity increases.

 

Increasing Subscription Quantity

To increase the quantity, navigate to the tenant and select Manage next to the subscription requiring a quantity increase.

Use the plus icon to increase the quantity to the desired new quantity.

 

On the right-hand side of the screen, an Order Summary will appear with the estimated monthly value of the subscription and will enable the Update Quantity button. Please note that on your monthly invoice, the quantity change will be invoiced as a pro-rata line item from the date of the quantity increase request until the end monthly term.

 

Once product, quantity and pricing are confirmed, select the “Update Quantity” button.

 

 

A job will then be lodged with Microsoft to provision the change; in PRISM, you will see the below notification whilst this job is occurring, and all change options will be greyed out.
 

Once completed, the job notification will be removed from the Manage Subscription page, and the quantity will be adjusted on the Manage Tenant screen.
 

 

Decreasing Subscription Quantity

To decrease the quantity, navigate to the tenant and select Manage next to the subscription requiring a quantity decrease.

Note: Decreasing subscription quantity is not possible after the first 7-days. If an order is submitted through PRISM post 7-days cancellation window, it would get rejected from Microsoft Partner Centre, and the following notification would be presented on the order failure.
 

Note: Quantity reductions are not permitted on annual commitment subscriptions during the active term. Licenses cannot be decreased until the subscription reaches its renewal date. If a partner wishes to reduce the quantity for the next term, they must do so through the Manage Renewal options prior to renewal.

For more details on Subscription Renewal:

Manage Annual Term Subscription Renewal & Scheduling - New Commerce Experience (NCE)

Manage Monthly Term Subscription Renewal & Scheduling - New Commerce Experience (NCE)
 

Use the negative icon to decrease the quantity to the desired new quantity.
 

On the right-hand side of the screen, an Order Summary will appear with the estimated monthly value of the subscription and will enable the Update Quantity button. Please note that on your monthly invoice, the quantity change will be invoiced as a pro-rata line item from the date of the quantity decrease request until the end monthly term.
 

Once product, quantity and pricing are confirmed, select the “Update Quantity” button.
 

A job will then be lodged with Microsoft to provision the change; in PRISM, you will see the below notification whilst this job is occurring, and all change options will be greyed out.
 

Once completed, the job notification will be removed from the Manage Subscription page, and the quantity will be adjusted on the Manage Tenant screen.