Monthly Term on Monthly Billing - New Commerce Experience (NCE) - Suspending & Resuming Subscriptions

Suspending Subscriptions (aka Pause)

To suspend a subscription, navigate to the tenant and select Manage next to the subscription requiring suspension.

Note: Suspension pauses the subscription in PRISM and Microsoft Partner Centre, but the billing of the subscription will continue until the end of the term.

 

Under the Manage Subscription page, select the “Suspend Subscription” button.
 

A job will then be lodged with Microsoft to provision the change; in PRISM, you will see the below notification whilst this job is occurring, and all change options will be greyed out.

Once completed, the job notification will be removed from the Manage Subscription page, and the subscription will no longer appear under the “Active Subscriptions” section of the Manage Tenant screen.
 

You will be able to turn the “Show Only Active Subscriptions” toggle off to see all suspended subscriptions. Under the Subscriptions section, the suspended subscription will be displayed with the status as “Suspended”.

Resuming Subscriptions

To resume a previously suspended subscription, navigate to the tenant, and turn the “Show Only Active Subscriptions” toggle off to see all suspended subscriptions.
 

Then select “Manage” next to the subscription you require to resume
 

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Under the Manage Subscription page, select the “Resume Subscription” button.

A job will then be lodged with Microsoft to provision the change; in PRISM, you will see the below notification whilst this job is occurring, and all change options will be greyed out.

Once completed, the job notification will be removed from the Manage Subscription page, and the subscription will now appear under the “Active Subscriptions” section of the Manage Tenant screen.