Cancelling Subscriptions
To cancel a subscription, navigate to the tenant and select Manage next to the subscription requiring cancellation.
Under the Manage Subscription page, select the “Cancel Subscription” button.
Subscription will go straight to cancellation if the subscription is being cancelled within the 7-day window.
Subscriptions cannot be cancelled after the 7-day cancellation window; they can only be suspended (billing will occur for the full term)
On clicking the “Cancel Subscription” button, you will be presented with a popup box asking for your confirmation on the cancellation.
On selecting “Yes”, A job will then be lodged with Microsoft to cancel the subscription; in PRISM, you will see the below notification whilst this job is occurring, and all change options will be greyed out.
If a cancellation is requested after the 7-day window, “Cancellation” is not possible for an annual commitment. Subscriptions can be suspended anytime using the suspend button after the 7-day cancellation window.
Related Article: Cancellation Policy - New Commerce Experience (NCE)
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