Azure Plan Transfer Process

This article is designed to provide Resellers with an overview of the process of transferring an Azure Plan, Azure Savings Plan subscription and/or Reservations from another distributor to Crayon through PRISM. Within the below process, task ownership is highlighted in green and bold.

Prerequisites

• The end customer must be located in the same country/region as the Reseller acquiring the subscription.
• The end customer must have an active Tenant in PRISM with the status Normal. Please see this guide here for connecting a tenant to PRISM.
  
  
  
  
• The end customer must have an active Azure Plan subscription under the Tenant in PRISM. Example shown below
  
• Ensure that as a Reseller, you have Partner Centre access with an established Partner relationship with the end customer.

Transfer Process

To transfer an end customer's Azure Plan, Azure Savings Plan subscription and/or Reservations, please use the following process:

1. End Customer to contact Reseller advising them of the following information:
   • The Company Name of their current CSP Partner/Licensing Distributor.
   • The Contact Person's Email Address from the CSP Partner/Licensing Distributor who has access to their Partner Centre and will be required to approve their transfer request (which Crayon will send to them)
   • The CSP Partner/Licensing Distributor's Microsoft ID (This can be obtained from under the Partner Centre account page as shown below).
     
   • Provide a list of Azure Subscriptions and/or Reservations that they wish to be transferred over to the new Reseller.
2. Reseller is to submit a ticket via email to [e-mail] with the following information:
   • End Customer Name and .onmicrosoft.com domain.
   • Company Name of current CSP Partner/Licensing Distributor.
   • The Contact Person's Email Address from the current CSP Partner/Licensing Distributor.
   • The current CSP Partner/Licensing Distributor's Microsoft ID
   • A list of Azure Subscriptions and/or Reservations to be transferred.
3. Crayon Partner Support will validate the information and once deemed valid, will submit an Azure Transfer Request via Partner Centre to the current  CSP Partner/Licensing Distributor.
4. Current CSP Partner/Licensing Distributor will be required to approve the request via Partner Centre to release the subscription.
5. PRISM will then sync the subscription/s, which will generally show within 1 hour. 

6. End Customer Global Admin will need to create and provide Crayon with a Global Admin account which Crayon will use to provision the required permissions; this is required in order for Crayon to provide support and for Resellers to be eligible for Partner Earned Credits.
   Note: The End Customer Global Admin will have the ability to delete the permission once established, Crayon Partner Support will confirm once the process is completed. 

7. PRISM will then invoice the Reseller for the subscription on the next invoice for usage recorded once/as the subscription has transferred.